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Using the Library FAQs

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Library Accounts

Getting a library card

If you are a resident of Carol Stream, and you want to open a new account or need a replacement card, you must bring in a current government-issued photo identification and a document that verifies residency.

Forms of identification include current:

  • Driver's License
  • State ID
  • Student ID
  • Military ID
  • Passport

Residency verification documents must be issued within the current year and have applicant’s name on one of the following:

  • Driver’s License with Carol Stream address
  • Current rent receipt or property tax bill
  • Vehicle registration
  • Current (30 days) imprinted statement or bill such as credit card, bank statement, utility bill, pay stub.

Your Carol Stream Library account will be registered at the following libraries:

  • Bensenville Community Public Library
  • Kaneville Public Library
  • Messenger Public Library (North Aurora)
  • Oak Brook Public Library
  • Poplar Creek Public Library  (Hanover Park and Streamwood)
  • Sugar Grove Public Library
  • Town and Country Public Library
  • Wood Dale Public Library

Resident accounts are automatically renewed after a period of three (3) years or until a minor’s 18th birthday. 

Library cards for residents under age 18

Residents under 17 years old may have an individual borrower’s card. The parents/legal guardian of residents under age 18 must sign the minor’s application and provide the required residency verification in person.

Resident accounts are automatically renewed after a period of three (3) years or until a minor’s 18th birthday.

When a juvenile account reaches $20 in charges the borrowing privileges of the responsible party are also blocked until payment is made to bring total under $20.00.

Library cards for non-residents

Non-residents who are not served by another public library may acquire a library card by paying a fee based on property valuation, comparable to the costs paid by residents of the Village of Carol Stream.

  • Non-Resident Homeowner – Family and individual non-resident homeowners’ annual fee for library privileges will be determined upon presentation of the most recent property tax bill by multiplying the Library’s current tax rate (.003406) with the applicant’s most recent equalized assessed valuation.
  • Non-Resident Renter – Family and individual nonresident annual fee for library privileges will be equal to 15% of the average monthly rent verified by current lease, rent receipt, or cancelled check for rent paid.
Lost library cards

Lost or stolen library cards should be reported to the Library immediately to prevent unauthorized use. The cardholder is responsible for all items checked out on their lost or stolen card along with any fines, fees, or damages incurred prior to the date the library is notified. 

Checking out and returning materials

Borrowing materials

You will need your library card or your photo identification in order to check out materials.

The maximum number of items allowed to be checked out per card is 75.

You may request that items be placed on reserve (on hold) either in person, by telephone, or through the library’s online catalog.

Material loan periods and extended use fees

Material loan periods and extended use fees

Materials kept beyond the due date will accrue an Extended Use Fee until returned (or renewed). Fees may accumulate up to the (replacement) cost of the item borrowed.

Items

Loan Period

Fines Per Day Per Item

New DVDs and BluRays
Video Games
Hotspots

7 days $1.00

DVDs and BluRays
Playaways Views

7 days 25 cents

NEW Adult Books
NEW Audio books
NEW Playaways
Magazines
Music CDs
Puzzles

14 days 25 cents

Paperbacks
Books
Audio Books
Playaways

28 days 25 cents

 

Lost or Damaged Materials 

When materials are lost or damaged beyond repair, the borrowing account is charged the replacement cost of the item. 

Borrowing Privileges  

When total charges on an account reach $20.00, the patron’s borrowing privileges are blocked until payment is made to bring the total under $20.00. When a juvenile account reaches $20 in charges the borrowing privileges of the responsible party are also blocked until payment is made to bring the total under $20.00. 

Collection 

When $25.00 or more for damaged or unreturned materials is owed to the Library, the account is referred to a materials recovery service. Collection referral for Juvenile accounts are made in the name of the Responsible Party. A non-refundable billing fee of $10.00 is assessed on all accounts referred to a materials recovery service.

Renewing materials

Renewals may be done in person, over the phone (630-653-0755) , through My Account on the Library’s website or by sending a text message using Shoutbomb. Three renewals per item are allowed, unless the item has been reserved. Online renewals must take place before the item is overdue. Items on loan from another library are subject to the renewal policy of that library.

Automatic renewals

Borrowed materials will automatically renew two days before their due date UNLESS an item has been reserved by another customer, it is a NEW DVD, was borrowed for you from a library outside our system, fines on the account exceed $20.00, or has reached the renewal limit (3).

What to do if the Library doesn't own the material you want

Request a item for the collection or on interlibrary loan. Email suggestions to questions@cslibrary.org.

Interlibrary loan
Items that are not available at the Carol Stream Public Library may be requested from other libraries. Patrons will be notified when items are available for pick up at the Carol Stream Public Library. Interlibrary loans are available for Carol Stream card holders only. Patrons are also responsible for any fees charged by the owning library.

Reciprocal borrowing
Carol Stream Public Library participates in the Reaching Across Illinois Library System (RAILS) which allows participating libraries in Illinois to accept cards from other member libraries. Residents with a valid Carol Stream Public Library account may borrow materials from any other Illinois library that also participates in the program.

Returning materials

Book drops are available twenty-four hours a day for all Library materials. When the Library is open, patrons are asked to return all materials inside the Library.

Computers, Internet access, and office equipment

Computers available for public use

Our Adult Services computer lab offers computers with Internet access, Microsoft Office products, and the Library’s catalog. The computer lab also has two iMac computers that have the Adobe Creative Suite.

There are also public computers in the Youth Services computer lab that provide access to a suite of Microsoft Office products, the Library's catalog, and non-Internet games for ages 3 through 10.

How to access computers at the Library

Use of the internet workstations requires one of the following:

· A valid CSPL library account according to the Policy on Library Accounts

· A valid library account at another public library that has been registered at CSPL, or

· A guest pass from the Computer Help Desk.

The Library uses an automated reservation system to manage use of the Internet workstations. Reservations are made using a valid library account number. 

Wireless Internet access (WiFi)

The Library provides free wireless access to the Internet for those users who have a wireless-enabled computer or device. There is no log-in or password required.

Downloading, printing and scanning

Work can be saved temporarily to the workstation during a session. Once the session closes, your work will be removed automatically. If you wish to save your work, bring your own removable data storage device. If you do not have a data storage device, the Library may have data storage devices available to purchase.

Computer workstations are networked to a color laser printer. All printouts are $.10/page.

The Library has a free public scanner that scans to a USB drive, e-mail, a smartphone, Google Docs, and Fax. The Library also has a copier that allow scanning of documents to an external USB drive.

Fax machine

Patrons have access to the public use fax machine. The SimpleScan station in the Computer Room now has a "Scan to Fax" option which is free to you for both outgoing domestic and international faxes.

Photocopier

The Library has one photo copier for public use. It is located by the Circulation desk in the main room. The copier produces black and white, as well as color photo copies. Black and white copies are $.10/copy and color copies cost $.25/copy.

Microfilm/fiche reader and printer

The Library can request specific reels of microfilm for you or you may bring in your own film or fiche. Black and white printouts are $.10/each. Please inquire at the Adult Services Desk for more information.

Tax forms

During tax season (usually January - April), the Library has limited amounts of Federal 1040, 1040a, and 1040EZ forms and IL-1040 forms and instructions. After supplies run out, the library will print out tax forms for free. However, tax form instructions and publications will cost $0.10 per page. If you need a special form or want to check the availability of a specific form, please call the Library and ask to speak to a Reference Librarian at the Adult Services Desk.

For more information on tax publications, please see our Tax topic page.

Acceptable use of the Library's computer and Internet access by adults and children

Use of the Library's computers and Internet access constitutes acceptance of and agreement to the Technology Resources Policy by a User.

Meeting Rooms, Study Rooms, Proctoring, and Display Spaces

Meeting Room Use Guidelines

The Carol Stream Public Library allows local non-profit groups the use of the Community Room, in accordance with its Meeting Room Policy. Groups wishing to use the Community Room must complete a Room Request online and submit a completed Responsibility Statement. Online reservations for the Community Room can be made no less than three days and no more than eight weeks in advance.

Reserve a Room Now

Uses:

Priority order:
1. Library programs
2. Library-related meetings including the Friends of the Library
3. Meetings for the village & other agencies of local government
4. CS non-profit groups & organizations for educational, cultural & civic purposes
5. CS businesses & professional groups ($25 per hour)
6. Director approved meetings deemed appropriate

Capacity:

Discovery room: 30 people
Horizon room: 45 people
Combined room: 80 people

Restrictions

  • Reservation time window is 3 days-8 weeks prior to meeting date
  • No wedding receptions, showers, birthday parties or other social events
  • No religious services or proselytizing
  • No meetings by a political candidate or organization for a candidate
  • No money-raising activities for non-library events

Food

Light premade refreshments may be served. No cooking, reheating or open flames are allowed. Groups must supply their own food products and paper goods. The kitchen may be used for sink access only.

Group study rooms

The Library has three small Group Study Rooms that can be reserved up to 48 hours ahead of time in 1 hour increments. To use the rooms, patrons need to be at least 12 years of age and present a valid CSPL library card at the Computer Room Help Desk. For more information, please consult the Group Study Room Rules or contact the Computer Room Help Desk at 630-344-6141.

Group Study Room Rules
  • Group study rooms are available by reservation only.  Reservations can be made at the Technology Center service desk. 
  • Patrons must have and present a valid CSPL library card.
  • Patrons must be at least 12 years of age.
  • Rooms are reserved in 1 hour time increments, up to 3 hours/day.  If there are no other reservations for a room, time may be extended an additional hour (up to 3 hours).
  • Advanced reservations may be made 48 hours ahead of time.  Advance reservations can only be made for 1 hour.  If there are no other reservations for a room, time may be extended an additional hour (up to 3 hours). 
  • Maximum number of people in each room cannot exceed the capacity as determined by the library.  Group Study Room A has a maximum capacity of 6 people.  Group Study Rooms B and C have a maximum capacity of 3 people.  
  • Study rooms may not be used to conduct business transactions. 
  • All rules and regulations as outlined in the Standards of Public Behavior Policy of the Carol Stream Public Library apply in the study rooms.
  • Library staff reserves the right to deny study room use to any individual or group violating the posted rules for use and/or any Carol Stream Public Library policies.
Exam proctoring

The proctoring of examinations is a service offered by the Carol Stream Public Library. The Library will offer proctoring services based on the availability of personnel, facilities, and technology to do so. A non-refundable fee of $10.00 will be charged per test per student, payable at the time of the initial request. A Test Proctoring Request form must be submitted in-person to the Reference Desk at the Carol Stream Public Library along with a non-refundable fee of $10.00. The Request Form should be submitted and the fee paid before the exam is scheduled. 

Displaying art and information at the Library

One bulletin board located in the main room of the Library may be reserved by individuals wishing to display artwork or non-profit organizations wishing to display artwork or information. The bulletin board display area measures 220" x 40". Inquiries about reserving a display area should be directed to the Head of Adult Services.

Visiting the Library

Patron behavior at the Library

Policy Governing Patron Behavior

In accordance with the Illinois Compiled Statutes, (75 ILCS 5/4-7), the Board of Library Trustees of the Carol Stream Public Library has the following powers:

“To make and adopt…rules and regulations…for the government of the Library…” and

“To exclude from the use of the Library any person who willfully violates the rules prescribed by the Board.”

Therefore, the Board of Trustees of the Carol Stream Public Library adopts the following as its policy on patron behavior:

1. The Library Director is delegated the authority to develop and amend as necessary reasonable rules and regulations governing appropriate patron behavior. This Code of Conduct will be available for examination in the Library.

2. Any patron who engages in any activity that materially disrupts the use of library facilities, collections, or services by patrons or materially disrupts the ability of the staff to perform its duties shall be given a verbal warning that his/her behavior is unacceptable and informed of the consequences should the behavior continue.

3. If, following this direction, the patron fails or refuses to comply, or responds to the request in an abusive manner, he/she will be required to immediately leave the Library property for the balance of that calendar day. If he/she fails to leave, the Carol Stream Police will be summoned.

4. Library personnel will maintain a record of instances in which patrons are required to leave the Library.

5. The Library staff has the right to request to see identification of any person on the premises who is violating Library policies or rules governing patron behavior.

6. Parents or guardians of minors will be notified in writing, whenever possible, after the first recorded instance in which a minor is required to leave Library property, and advised of the consequences of any further recorded instances.

7. Upon the second recorded instance within a four week period in which a patron is required to leave the Library, the Director shall ban the patron from Library property for a period of thirty days.

8. In the event a patron banned from Library property attempts entry to Library property during any such period of exclusion, the police will be immediately summoned to respond to this trespassing violation.

9. In the event the patron persists in abusive conduct or disruptive behavior following a period of exclusion, the Library Director shall report to the Board of Library Trustees to request consideration of a long-term period of exclusion of that patron.

10. The Library is not required to go through the entire intervention process detailed in this policy. Intervention may begin at any step, including immediate involvement of the police and/or banning from Library property, depending upon the severity of the incident or behavior.

11. Any redress for grievance regarding any actions taken by the Library staff to enforce Library public behavior standards must be submitted in writing to the Director. The Director shall respond in writing to this grievance. If the patron does not accept the Director’s response to the written grievance, the patron may submit a written redress for grievance to the Board of Library Trustees. The Board shall review this grievance and provide a written response. The Board’s decision shall be final.

Also see: the Library Code of Conduct

Supervision of children at the Library

Great effort is taken to make the Library a warm, pleasant and inviting place. The Library staff is committed to the well-being and safety of children; however parents/caregivers must be aware that the Library is a public building, open to all, and as such it is unsafe to leave a child unattended/under-attended. Libraries are not designed or licensed to provide childcare. Parents/caregivers are responsible for the behavior of their children while on Library property. The Carol Stream Public Library’s Policy Governing Patron Behavior and its companion Code of Conduct apply to all patrons regardless of age.

Children seven (7) years of age and under must be attended by a responsible caregiver while in the Library. 

What happens if a child is disruptive?

The Carol Stream Public Library’s Policy Governing Patron Behavior and the Code of Conduct apply to all patrons regardless of age. Both policies are in place to ensure that all users of the Library experience a safe and welcoming environment conducive to both educational and leisure pursuits. Patrons of all ages are expected to conduct themselves in a manner that reflects respect for fellow patrons and Library staff and policies, behaving in a manner that does not hinder others from using the Library or Library materials.

Library users who disregard the Code of Conduct may be subject to follow-up action as detailed in the Policy Governing Patron Behavior.

 

Policy on children left at the Library after closing

Parents are responsible for being aware of the Library’s hours and for picking up their children on time. Children are encouraged to contact their parents before closing to verify that transportation is available. Children under the age of 16 left unattended at closing time may be deemed at risk. If a child under the age of 16 is not picked up within 15 minutes of the Library’s closing time, the Carol Stream Police Department will be called.  Under no circumstances will Library staff transport any child in their personal car or library vehicle to the child’s home or to any other location. [Policy Governing Patron Behavior]

Commemorating friends, loved ones, and special events

The Library’s Buy-a-Brick program is a great way to commemorate a special person or event in your life. The brick you purchase will be placed on the walkway leading up to the main entrance. They can be inscribed with your choice of text and are available in three sizes. For more information on sizes available and how to donate, please see the Buy-a-Brick Program pamphlet.

The Library can also accept monetary donations on behalf of your loved one. The Library can also be named as a benefactor in a trust or will. For more information, call 630-653-0755.

Lost and Found

The Circulation Department maintains a Lost and Found for personal belongings left behind or mistakenly returned to the Library. If a misplaced item contains identification, every effort will be made to contact the owner. In instances when this is not possible, the Library will hold the article for 14 days. Patrons are asked to contact the Circulation Department to inquire about missing items. The Library is not responsible for personal belongings left unattended anywhere on Library property.

Library Policies

Library Accounts Policy

Carol Stream Public Library
Library Accounts Policy
(Approved 8/19/15)

General Information
Illinois Compiled Statutes states, “Every library … shall be forever for the use of the residents and taxpayers of the village…subject to such reasonable rules and regulations as the library board may adopt in order to render the use of the library of the greatest benefit to the greatest number of such residents and taxpayers.” (75 ILCS 5/1-3)

Current government-issued photo identification and residency verification are required to open a library account and to obtain a new or replacement library card. Resident accounts are automatically renewed after a period of three (3) years or until a minor’s 18th birthday. Residents under the age of 18 require a parent/legal guardian’s signature to open a library account.

The Accountholder agrees to comply with all Library rules and policies and accepts responsibility for all use of card(s) issued under his/her signature.

A valid library account is required to check out, renew, and reserve library materials. A valid account is defined as:

  • Account that has not expired.
  • Patron address information on file is correct.
  • Patron does not have fines or fees in excess of the current threshold.

Through a Reciprocal Borrowing Agreement with the Reaching Across Illinois Library System (RAILS), residents with valid Carol Stream Public Library accounts may borrow materials directly from any library participating in the Reciprocal Borrowing Program in the State of Illinois.

Confidentiality
Carol Stream Public Library complies with the Library Records Confidentiality Act (75ILCS 70/1). The registration and circulation records of the Library are confidential information. No person shall publish or make available to the public any information contained in those records, unless (1) the information is requested pursuant to court order, or (2) the information is requested by a law enforcement officer as part of an investigation concerning a matter of public safety, the law enforcement officer represents either orally or in writing that immediate law enforcement activity that depends upon the disclosure would be materially and adversely affected by waiting until a court order could be obtained, and the information sought is limited to assisting in identifying a suspect, witness, or victim of a crime.

Lost or Stolen Library Cards
Lost or stolen library cards should be reported to the Library immediately to prevent unauthorized use. The accountholder is responsible for all items checked out on their lost or stolen card along with any fines, fees, or damages incurred prior to the date the library is notified.

Suspension of Privileges
Borrowing privileges may be suspended. Reasons for suspension include but are not limited to:

  • Unpaid fines/fees exceeding the Library’s threshold on one or more associated accounts.
  • Returned mail from the address on one or more associated accounts.
  • Loss of borrowing privileges at another Illinois library due to outstanding fines/fees.
  • Violation of the Carol Stream Public Library Policy Governing Patron Behavior and/or Code of Conduct.

The Library reserves the right to enforce its policies through use of collection agencies, civil actions and/or criminal prosecution.

Temporary Residents
A person temporarily residing in the Village of Carol Stream for a minimum of thirty (30) consecutive days may be issued a temporary library account with an applicable expiration date upon approval of application. Photo ID and verification of local and permanent addresses are required.

Non-Residents Who Own Property in Carol Stream
Persons who reside outside the Village of Carol Stream and pay taxes to the Carol Stream Public Library are eligible for a library account. One account will be issued per tax parcel. Photo identification and verification of ownership are required. (75 ILCS 5/4-7 (12))

Non-Resident Accounts
The Board of Trustees is empowered to extend the privileges and use of the library to persons who are not served by another public library and to impose a non-resident fee for such services comparable to the cost paid by residents of the Village of Carol Stream. (Eligibility as defined in 23 ILAC 3050 and 75 ILCS 5/4-7 (12).)

  • Non-Resident Homeowner – Family and individual non-resident homeowners’ annual fee for library privileges will be determined upon presentation of the most recent property tax bill by applying the Library’s current tax rate to the applicant’s most recent equalized assessed valuation.
  • Non-Resident Renter – Family and individual nonresident annual fee for library privileges will be equal to 15% of the average monthly rent verified by current lease, rent receipt, or cancelled check for rent paid.

Institution Special Borrowing Accounts
Accounts may be issued annually to institutions such as Schools, Government Agencies or Non-Profit Organizations located within the Village of Carol Stream for use of Carol Stream Public Library resources and services that directly benefit the mission of the organization. The institution agrees to be responsible for all fines and fees incurred and must provide a list of authorized users. Photo ID and verification of institution’s and applicant’s permanent addresses are required.

Business Special Borrowing Accounts
Accounts may be issued annually to Businesses located within the Village of Carol Steam for use of Carol Stream Public Library resources and services that directly benefit the mission of the organization. The Business Owner agrees to be responsible for all fines and fees incurred and must provide a list of up to five (5) authorized users. Photo ID and verification of institution’s and applicant’s permanent addresses are required.

Reciprocal Borrower Accounts
Reciprocal borrowing privileges are extended to a holder of a library card that is issued from an Illinois library that participates in the Reciprocal Borrowing Program. Reciprocal borrowers must present a library card issued by their local public library and current government-issued photo identification. Library privileges will be granted for one year or less dependent upon verification of eligibility and expiration date of card at home library. Some restrictions may apply.

Borrowing Policy

BORROWING POLICY 

1. General Information  

All members of the community may share equally in the use and enjoyment of library materials. People of all ages may use materials from any Carol Stream Public Library collection. The Library respects the right and responsibility of a parent/legal guardian to determine which library materials are appropriate for their children.  

General guidelines for use of library materials include: 

  • A valid library account, as defined in Library Accounts Policy, section 1, is required to check out, renew or reserve library materials.  

  • As a public library member of MAGIC (Multitype Automation Group In Cooperation), an LLSAP (Local Library System Automation Program) , the Carol Stream Public Library will abide by the MAGIC Governing Board’s established standards for their public library members regarding borrowing and circulation  rules.  These standards have been established to improve the patron experience for the public library members. 

  • Loan periods, renewals, and reserve limits vary based on material type and are posted on the Library’s website. 

 

2. Fines and Fees  

Carol Stream Public Library reserves the right to set charges for all overdue, lost or damaged material.  Fines and fees are posted on the Library’s website.  

Library accounts with charges in excess of $25 for unreturned or damaged materials are transferred to Unique Management Services for collection. An additional referral fee is charged to the account.  Please be advised that charges incurred on a juvenile account are payable by the parent/legal guardian. 

Charges in the amount equal to the bank’s current fees will be added for checks returned to the Library for insufficient funds. 

Notices will be sent reminding patrons to return overdue materials and to alert them of current fines and fees. Failure to receive notices does not absolve responsibility or liability for fines or fees incurred. 

 

3. Theft, Damage, or Failure to Return Library Materials   

Taking materials from the Library, including but not limited to books, media, and equipment without proper checkout is a crime. Theft, damage, or failure to return Library materials in the amount of $500.00 or more is subject to the provisions of the Criminal Code of the Illinois Compiled Statutes. 

720 ILCS 5/16-1 (b) (4.1). 

 

4. Resource Sharing Services  

Carol Stream Public Library maintains membership in Reaching Across Illinois Library System (RAILS) and cooperates in reciprocal borrowing and interlibrary loan. The Library reserves the right to limit the number of items or restrict reciprocal borrowing access to specific collections. 

Technology Resources Policy

Carol Stream Public Library Technology Resources Policy

Effective August 19,2015 

The Carol Stream Public Library provides access to the Internet and other technology to be used to: learn about the technology; obtain information; create content; communicate with others; and carry out other appropriate tasks. All library equipment is the property and responsibility of the Carol Stream Public Library.

The purpose of this policy is to define appropriate use of the technology resources at the Carol Stream Public Library by library users and includes technology and resources accessed with equipment in the Library, loaned by the Library and/or via the Library’s wireless internet connection.

Wireless Internet access is available throughout the Library building, to users who have the necessary devices and software, via an open, unsecured network.

Use of the Library’s computer and Internet access constitutes acceptance and agreement of this Policy by a User.

Responsible Use

Library technology users must use the Library’s technology resources responsibly. Reliable and safe access to the Library’s technology resources requires that users accept their responsibilities to behave in ways that protect the community, and by so doing they also preserve their own access.

Use of the Library’s technology resources shall be guided by the following principles: 

  • Patrons may not use the library’s facilities, including but not limited to its computers and Internet connections, for any activity prohibited by federal, state or local law, or any activity which violates copyright laws or license agreements.
  • Users must be sensitive to others when accessing potentially controversial information and images. Some Internet sites are inappropriate for viewing in a public setting. Users shall not develop or utilize programs that compromise the security and functioning of the Library and any other computer networks, systems or hardware; or harass, libel, or slander others.
  • Users shall not invade the privacy of an individual or interfere with the work of others;
  • Users may not represent themselves as other persons;
  • Patrons are expected to abide by policies regarding food, drink, and behavior as outlined in the Carol Stream Public Library’s Code of Conduct and Policy Governing Public Behavior.

Use of the internet workstations requires one of the following:

  • A valid CSPL library account according to the Policy on Library Accounts,
  • A valid library account at another public library that has been registered at CSPL, or
  • A guest pass from the Computer Help Desk.

Access by Minors

Parents or legal guardians, not Library staff, are solely responsible for monitoring which Internet or other technology resources are appropriate for their own children. It is the responsibility of parents to warn their children of the inherent dangers of disclosing or disseminating personally identifiable information.

Minors, 7 years of age and under, must be under the direct supervision of their parent or legal guardian when using any Library computers.

Use of the Internet computers is limited to the workstations in the Youth Services Department for minors between the ages of 8 – 13 years, unless accompanied by a parent or legal guardian.

Filtering

As required by the Children’s Internet Protection Act (“CIPA”), the Library has implemented content filtering on the public Internet station(s) in the Youth Services Department in an effort to minimize access to visual depictions of obscenity, child pornography, and, in the case of persons under the age of 17 years, materials that are “harmful to minors.” Use of this software is not a guarantee that all sites considered objectionable have been filtered.

Users Should be Aware:

  • The Library does not monitor, nor have control over, the information available through the Internet, and the Library cannot be held responsible for the content of, or information accessed through, the Internet.
  • No person shall use the Library’s internet connection in such a manner that any pictures, graphics, documents, or images which are patently offensive by current community standards can be viewed by any other person. The Library has the right to end an Internet session when such material is displayed or printed.

Sanctions

Unacceptable use of the Library’s Internet connection will result in the suspension or revocation of Internet privileges and may result in the loss of other Library privileges as well. Illegal acts involving Library computer stations and Internet use may also be subject to prosecution by local, state, or federal authorities. Use of the Library’s Internet connection can be traced to individual users, subject to the Library Records Confidentiality Act.

(75 ILCS 70/1 et. Seq.).

Downloading

Patrons wishing to save their work must provide their own removable data storage device. If the patron does not have a data storage device, the Library may have data storage devices available to purchase. No work may be saved to the hard drive.

Grievance Procedures 

Any redress for grievance regarding any actions taken by Library staff to enforce the Policy must be submitted in writing to the Director. The Director shall respond in writing to this grievance. If the patron does not accept the Director’s response to the written grievance, the patron may submit a written redress for grievance to the Board of Library Trustees. The Board of Library Trustees shall review this grievance and provide a written response. The Board’s decision shall be final. 

Indemnification by Users

All users agree to defend, indemnify, and hold the Library harmless from any liability or expense, including attorney fees, resulting from use of the Library’s technology resources by the user or caused by the user.

Limitation of Liability

IN NO EVENT SHALL THE LIBRARY BE RESPONSIBLE OR LIABLE FOR ANY INJURY, LOSS OR DAMAGE TO USERS OF LIBRARY TECHNOLOGY RESOURCES, WHETHER SUCH DAMAGES ARE DIRECT OR INDIRECT, INCLUDING WITHOUT LIMITATION DAMAGE TO A USER’S PERSONAL EQUIPMENT, SOFTWARE, OR DATA, OR LOSS OR INVASION OF THE USER’S PRIVACY IN THE USER’S COMPUTER ACCOUNTS, PROGRAMS, OR FILES, AND REGARDLESS OF WHETHER SUCH DAMAGE OR INJURY RESULTS FROM AN ACT OR OMISSION OF THE LIBRARY OR ITS PERSONNEL ARISING FROM USE OF THE LIBRARY COMPUTER STATION OR INTERNET CONNECTION.

The Library reserves the right to revise these policies at any time. All revisions will be posted in the Library. The user is responsible for staying informed of any and all revisions. Any grievances will be addressed according to the policies identified herein.

Meeting Room Use Policy

The Carol Stream Public Library (Library) is aware of the need for meeting space for local groups.  Making available such accommodations to the public is a service the Library provides under conditions set by the Board of Library Trustees (Board). 

Space, staffing limitations, and the conduct of Library business necessarily require regulatory measures which affect the use of the meeting rooms.  These measures may be modified for official Library functions when deemed appropriate.  The Board and Library Director (Director) reserve the right to deny permission to use the meeting rooms.

 

General Guidelines:

  1. The meeting rooms are designed primarily to meet the operational needs of the Library in accomplishing its service goals.  More specifically, they are intended for the following purposes in order of priority:

    1. Programs sponsored or co-sponsored by the Library and relating to its collections and services.

    2. Library-related meetings, including the Friends of the Library.

    3. Meetings of the Village of Carol Stream and other agencies of local government.

    4. Meetings of Carol Stream not-for-profit community groups and organizations whose aims are for educational, cultural, or for civic purposes.

    5. Carol Stream businesses and professional groups.

    6. Other meetings which in the opinion of the Director are appropriate to the mission and facilities of the Library.

  2. The meeting rooms are available on a first-come, first-serve basis. However, Library functions and programs have first priority, and Library needs may preempt any other scheduled event. 

  3. Use of the meeting rooms by outside groups does not constitute Library endorsement of viewpoints or beliefs expressed by those groups and/or their members.  No advertisement or announcement implying such endorsement will be permitted.

  4. All uses of the meeting rooms must be open to all citizens, regardless of age, sex, race, religion, national origin, or disability.  All groups must comply with requirements of the Americans with Disabilities Act (ADA) and be responsible for providing qualified interpreters or having auxiliary aids available upon request.

The Library reserves the right to refuse any group either because of the nature of its activities or because of previous disregard for the policy regulations.  Permission to use the meeting rooms will be withheld from groups damaging the rooms, carpet, equipment, or furniture, or causing a disturbance, or any other failure to comply with the rules and regulations.

Facilities and Equipment Available:

Discovery Room: Capacity of 30 persons
Horizon Room: Capacity of 45 persons
Combined Rooms (Discovery and Horizon): Capacity of 80 persons
Projection Equipment and Screen
VCR, DVD player and Television
Chalkboards (Mounted and Portable)
Public Address System
80 Stackable Chairs
10 Folding Tables (24” x 72”)

Piano (Baldwin Upright Grand)
Coffee Pot (30-cup) (Groups must provide their own coffee and cups.)

Availability of the above furnishings and equipment is dependent upon the needs of the Library.

Hours:

  1. The meeting rooms shall be available during regular Library hours: Monday through Thursday from 9:00 a.m. to 9:00 p.m.; Friday from 9:00 a.m. to 6:00 p.m.; Saturday from 9:00 a.m. to 5:00 p.m.; and, Sunday from 1:00 to 5:00 p.m.

  2. Meetings will not be scheduled before Library hours.  Group representatives may be permitted to enter the Library building up to one hour before the Library opens for preparation at a fee of $15.00 for each half-hour or fraction thereof.

  3. A maximum of one additional hour after the Library closes is available at a charge of $15.00 for each half-hour or fraction thereof. 

  4. Arrangement for extended hours must be indicated on the application and made a minimum of one week in advance of the meeting date.  This allows the Library time to schedule additional hours for a Library representative to be in the building.

Fees:

  1. There will be no charge for the use of the meeting rooms except to businesses and professional groups as long as they are left in the condition in which they were found.

  2. Businesses and professional groups will be charged $25 per hour or fraction thereof, including set-up time. Payment is expected at the time of the reservation.

  3. If in the opinion of the Library Director, clean up of a room requires an extraordinary amount of time and effort, a custodial charge of $30.00 per hour, or fraction thereof, will be charged to the group using the room.  Any damage to furnishings, equipment, or the building will also be charged at replacement or repair cost. These charges will be billed to the individual completing the application on behalf of the organization.

  4. Payment of fees will be the responsibility of the individual making the reservation for the room as well as the membership of the group as a whole.

Set-up:

One of nine standards set-ups must be selected when a reservation is made.

If a set-up is not selected, or if additional changes to the original request are desired, the organization will be responsible for room set-up.

Restrictions:

  1. The meeting rooms may not be reserved for any of the following:

    1. Social gatherings such as wedding receptions, showers, birthday parties, dances, mixers, etc.

    2. Religious services or proselytizing functions, Proselytizing is defined as the attempt to convert someone to another opinion, religious belief, etc. (Random House Dictionary)

    3. Meetings organized by a candidate for public office or by an organization formed specifically for a candidate for public office. 

  2. No admission charges, collections (except for regular club dues) , sales or any money-raising activities are allowed except those which benefit the Library directly, such as those sponsored by the Library or the Friends of the Carol Stream Public Library.

  3. Organizations that meet in the Library may not use the Library for their mailing address, not even on a temporary basis, nor may they direct calls relating to their meetings to the Library telephone.  Incoming telephone calls will not be forwarded by Library Staff to the meeting rooms.

  4. All groups of persons under 15 years of age must be accompanied by an adult chaperone who will assume responsibility for the group’s activities. Groups between the ages of 15 and 18 must have an adult chaperone in the Library proper, though not necessarily in the meeting room.

  5. Piano recitals will be allowed in the meeting rooms providing the majority of the piano teacher’s pupils live in Carol Stream.

  6. The person completing the room application must have a Carol Stream library card and must assume responsibility, either individually or on behalf of the group, for use of the room and any financial obligations associated with that use.

Reservations and Scheduling:

  1. Application for use of the meeting rooms must be made on the form provided, either online or on hard copy at the Library.  The application must be submitted to the Meeting Room Coordinatornot less than three days and not more than eight weeks prior to the meeting date. 

  2. A hard copy of the Responsibility Statement for Use of the Meeting Room is to be signed by the president, chairperson, or agent of the organization and returned to the Library within one week of the submitted application. Reservations will not be confirmed unless a signed statement is on file. Responsibility Statements will remain on file for one calendar year as long as the authorized agent who signed the original Responsibility statement hasn’t changed. 

  3. Groups submitting applications should specify which room they are requesting however the Library reserves the right to change the room selection according to the needs of the Library and other meeting room users.

  4. No group may use the meeting rooms more than two days per month with the exception of events approved by the Board.  Limited series may be permitted with the approval of the Director.

  5. Cancellation of meetings must be made at least twenty-four (24) hours before the scheduled time by notifying the Meeting Room Coordinator. Two cancellations without notification will result in the loss of Room privileges. The Board reserves the right to cancel any meeting.  Prior notice will be given to the scheduled organization as soon as possible before the meeting time.

  6. No group may assign its reservation to another group.

Meeting Room Regulations:

  1. The meeting rooms are to be left in the condition in which they were found.  The individual making the reservation, as well as the membership of the group as a whole, will be responsible for any and all damages that may occur as a result of the use of the facilities.

  2. Attendance at meetings must be limited to the stated capacity of the room(s) (Discovery – 30 persons, Horizon – 45 persons, combined rooms – 80 persons)

  3. Organizations using the meeting rooms may not require personal information from program attendees.

  4. Light refreshments, which have already been prepared, may be served. No cooking, reheating or open flames are allowed. Groups must supply their own food products and paper goods.  The kitchen may be used for the use of water only.  No storage space, including the refrigerator, is available.  Each group using the kitchen is responsible for clean up before leaving.

  5. Equipment, supplies, or personal effects cannot be stored or left in the Library before or after use of the meeting rooms.

  6. The Library does not provide special parking facilities for members of groups using the meeting rooms, nor service to carry supplies, make coffee, provide office supplies, or photocopies.  All groups must provide their own support for preparation and reasonable clean up. 

  7. Decorations must be limited to those items which can stand on a floor or table and which conform to fire regulations.  Nothing may be attached to walls or ceilings of the meeting room or the Lobby, without the advance permission of the Library Director.

  8. Alcoholic beverages are not allowed.

  9. Meetings featuring activities that by their nature are disruptive to the Library routine are not permitted.

  10. Use of hazardous or dangerous materials is not permitted.

If a group or organization fails to comply with these rules and regulations, appropriate fees will be assessed according to the “Fees” section of this Policy and future reservations may be denied.

Questions that are not covered in this Policy should be addressed to the Meeting Room Coordinator.

Requests for special consideration of any of the regulations may be made to the Director and the Board.

The Board of Library Trustees of the Village of Carol Stream shall review the Meeting Room Policy and Regulations periodically and reserves the right to amend them at any time.


Adopted by the Board of Library Trustees of the Village of Carol Stream at a regularly scheduled meeting on May 21, 2008.
Revised October 2010

Group study room rules

Group Study Room Rules

  • Group study rooms are available by reservation only.  Reservations can be made at the Technology Center service desk. 
  • Patrons must have and present a valid CSPL library card.
  • Patrons must be at least 12 years of age.
  • Rooms are reserved in 1 hour time increments, up to 3 hours/day.  If there are no other reservations for a room, time may be extended an additional hour (up to 3 hours).
  • Advanced reservations may be made 48 hours ahead of time.  Advance reservations can only be made for 1 hour.  If there are no other reservations for a room, time may be extended an additional hour (up to 3 hours). 
  • Maximum number of people in each room cannot exceed the capacity as determined by the library.  Group Study Room A has a maximum capacity of 6 people.  Group Study Rooms B and C have a maximum capacity of 3 people.  
  • Study rooms may not be used to conduct business transactions. 
  • All rules and regulations as outlined in the Standards of Public Behavior Policy of the Carol Stream Public Library apply in the study rooms.
  • Library staff reserves the right to deny study room use to any individual or group violating the posted rules for use and/or any Carol Stream Public Library policies.
Library Code of Conduct

Policy Governing Patron Behavior | Library Use by Children | Grievance Procedures

Carol Stream Public Library Code of Conduct:
The Code of Conduct for the Carol Stream Public Library, in conjunction with the Policy Governing Patron Behavior, seek to ensure that all users of the Library experience a safe and welcoming environment conducive to both educational and leisure pursuits.
Patrons are expected to conduct themselves in a manner that reflects respect for fellow patrons and Library staff and policies, behaving in a manner that does not hinder others from using the Library or Library materials. More specifically, all patrons are expected to:

  • Understand that acts which are subject to prosecution under Federal, State or local criminal or civil codes are expressly prohibited and may be subject to legal action.
  • Avoid actions and/or language that can be perceived as offensive, abusive or threatening to others. Profanity is prohibited.
  • Maintain the volume of conversations and/or electronic devices at an acceptable level.
  • Use library equipment, furnishings, hardware and software in a manner consistent with their intended use and in a way that will avoid damage.
  • Be fully clothed when visiting the Library, including footwear.
  • Make appropriate use of Library restroom facilities. Examples of inappropriate use include, but are not limited to, use as laundry facilities, bathing facilities or gathering places.

 

Additional Standards:

  • Reasonable direction of Library staff members will be respectfully followed.
  • Children seven (7) years of age and under must be attended by a responsible caregiver while in the Library. (Refer to the Policy on Library Use by Children.)
  • Service animals are welcome in the Library. Other pets or animals are not permitted.
  • The Library is a tobacco-free zone. Use of tobacco in the facility or smoking within 15 feet of the Library entrance is prohibited.
  • Enjoy your covered beverage; however food is not allowed in the Library.
  • Use of the Library for the purpose of solicitation, selling or canvassing is prohibited.
  • Bicycles are to be parked in the provided bike racks. For your convenience, bike locks are available for checkout at the Circulation Desk.
  • Use of recreational and/or sports equipment is not permitted in the Library facility.
  • The Library is not responsible for the security of a patron’s personal property.
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Library users who disregard the Code of Conduct may be subject to follow-up action as detailed in the Policy Governing Patron Behavior.

Policy Governing Patron Behavior

Policy Governing Patron Behavior:

In accordance with the Illinois Compiled Statutes, (75 ILCS 5/4-7), the Board of Library Trustees of the Carol Stream Public Library has the following powers:
“To make and adopt…rules and regulations…for the government of the Library…” and “To exclude from the use of the Library any person who willfully violates the rules prescribed by the Board.”
Therefore, the Board of Trustees of the Carol Stream Public Library adopts the following as its policy on patron behavior:

1. The Library Director is delegated the authority to develop and amend as necessary reasonable rules and regulations governing appropriate patron behavior. This Code of Conduct will be available for examination in the Library.

2. Any patron who engages in any activity that materially disrupts the use of library facilities, collections, or services by patrons or materially disrupts the ability of the staff to perform its duties shall be given a verbal warning that his/her behavior is unacceptable and informed of the consequences should the behavior continue.
3. If, following this direction, the patron fails or refuses to comply, or responds to the request in an abusive manner, he/she will be required to immediately leave the Library property for the balance of that calendar day. If he/she fails to leave, the Carol Stream Police will be summoned.
4. Library personnel will maintain a record of instances in which patrons are required to leave the Library.
5. The Library staff has the right to request to see identification of any person on the premises who is violating Library policies or rules governing patron behavior.
6. Parents or guardians of minors will be notified in writing, whenever possible, after the first recorded instance in which a minor is required to leave Library property, and advised of the consequences of any further recorded instances.
7. Upon the second recorded instance within a four week period in which a patron is required to leave the Library, the Director shall ban the patron from Library property for a period of thirty days.
8. In the event a patron banned from Library property attempts entry to Library property during any such period of exclusion, the police will be immediately summoned to respond to this trespassing violation.
9. In the event the patron persists in abusive conduct or disruptive behavior following a period of exclusion, the Library Director shall report to the Board of Library Trustees to request consideration of a long-term period of exclusion of that patron.
10. The Library is not required to go through the entire intervention process detailed in this policy. Intervention may begin at any step, including immediate involvement of the police and/or banning from Library property, depending upon the severity of the incident or behavior.
11. Any redress for grievance regarding any actions taken by the Library staff to enforce Library public behavior standards must be submitted in writing to the Director. The Director shall respond in writing to this grievance. If the patron does not accept the Director’s response to the written grievance, the patron may submit a written redress for grievance to the Board of Library Trustees. The Board shall review this grievance and provide a written response. The Board’s decision shall be final.

 

Library Use by Children

General Statement:
Parents/caregivers are responsible for the behavior of their children while on Library property.
The Carol Stream Public Library’s Policy Governing Patron Behavior and its companion Code of Conduct apply to all patrons regardless of age.
Great effort is taken to make the Library a warm, pleasant and inviting place. The Library staff is committed to the well-being and safety of children; however parents/caregivers must be aware that the Library is a public building, open to all, and as such it is unsafe to leave a child unattended/under-attended. Libraries are not designed or licensed to provide childcare.
When the safety of an unattended or under-attended child is in doubt and the parent/caregiver cannot be located, or if the Library is closing, Library staff is authorized to call the police and will stay with the child until the police arrive.
Violations of the policy on Library Use by Children may be subject to follow-up action as outlined in the Library’s Policy Governing Patron Behavior.
Children, Age 7 and Under:
Children age seven (7) and younger must be accompanied by a parent/caregiver and be at all times in the immediate presence of a responsible parent/caregiver (age fourteen (14) or older) who has been designated by the legal guardian to care for the child.
Children, Age 7 and Under - Programs:
Some Library programs require that the parent/caregiver accompany the child. For all other Library programs, parents/caregivers of children seven (7) years of age and younger must remain in the Library and be readily available, returning to the program area by the end of the session.
Children, Age 8 and Up:
Children, age eight (8) and up, are welcome to use the Library, unsupervised, if their behavior is in accordance with the Library’s Policy Governing Patron Behavior. For safety’s sake, parents/caregivers should make sure their children are sufficiently mature enough to observe proper conduct when visiting the Library by themselves. Parents/Caregivers are further advised that if children misbehave, they may be asked to leave the Library. The Library shall notify the parent in writing, whenever possible, of incidents involving an unattended child.

 

Grievance Procedures

Any redress for grievance regarding any actions taken by Library staff to enforce Library public  behavior standards must be submitted in writing to the Director. The Director shall respond in writing to this grievance. If the patron does not accept the Director’s response to the written grievance, the patron may submit a written redress for grievance to the Board of Library Trustees. The Board of Library Trustees shall review this grievance and provide a written response. The Board’s decision shall be final.