Using Your Card

Photo of library checkout desk with staff member at a computer station

Your Online Account

Logging In

Did you know you can access your library account information through our online catalog? Login to MyAccount to place items on hold, make requests, renew items, and more. Your library account also gives you access to download and stream books and online resources.

If you don’t have a library card yet, learn how to register for a card

Your Password

You will need to use your library card barcode number and PIN to log in. If you have forgotten your PIN, try first to reset your PIN.

If resetting your PIN doesn’t work or you do not have an email address in your account, please contact the library

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Borrowing Materials 

You will need your library card, SWAN Libraries+ mobile app barcode or photo identification to check out materials. 

You may reserve materials online, over the phone or in-person at a service desk.

Checkout Limits 

A few of our collections have limits on the number of items from that collection you can borrow at one time. 

  • Hotspots: limit one 
  • Playaway Launchpads: limit 3 
  • Video Games: limit 5 
  • New DVDs and Blu-rays including sets: limit 10 

Loan Periods

Checkout loan periods vary by type of material: 

  • All books and audiobooks: keep for 3 weeks 
  • Music CDs, magazines, and puzzles: keep for 3 weeks 
  • DVDs and Blu-rays: keep for one week 
  • Video Games, Playaway Launchpads and Views: keep for one week 

Holds 

If you are logged in to your library account, you can place hold on many items from the catalog. You can also contact the library to place items on hold

We’ll contact you when the items are available for pickup at the library holds shelf or use our Curbside Service.

Returns and Renewals

The book drop in the parking lot is available twenty-four hours a day for most types of library materials. There is also a drop box in the lobby that is available during open hours. Please return oversized materials and WiFi hotspots to the lobby desk. 

Borrowed materials will automatically renew two days before their due date up to five times when possible. You'll receive a notification when an item cannot be renewed. 

Fees 

The Library does not charge daily fees for overdue materials. Fees only accrue for items that are damaged or never returned.  

Your account will be locked if items are 14 days overdue. The account may be reactivated by returning the overdue material or by paying for it.  

If materials are lost or damaged, the account is charged the replacement cost of the item.   

When fees on an account reach $25, the account will be referred to a materials recovery service. 

Account Notification  

Adding your current email address to your library account is the best way to be sure you receive notifications.   

  • Check your email address information online: My Account > Account Settings > Contact Information 
  • Text messaging is also an option at: Account Settings > Text Message Settings 
  • If you'd like to receive notifications via automated phone call, please let us know. 

Library notifications you may receive via email: 

  • Hold pickup notices 
  • Overdue and Billing notices 
  • Courtesy notices that Items are due soon

Lost Library Cards

Lost or stolen library cards should be reported to the Library immediately to prevent unauthorized use. The cardholder is responsible for all items checked out on their lost or stolen card along with any fines, fees, or damages incurred prior to the date the library is notified.   

You may obtain a replacement card at the Patron Services desk in our lobby by presenting a government-issued photo ID 

Services

Binge Boxes

Binge Boxes

Request a box full of books hand-selected for you by our librarians (plus a few extra goodies, just for fun)

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Book Match Request

Book Match Request

To receive a curated booklist prepared by our librarians, fill out this form or email cstream@cslibrary.org, with Book Match in the subject line. The more information you provide, the better! We will send your list within 5 days.

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Curbside pickup

Curbside pickup

Request materials and pick them up without leaving your car. 

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Interlibrary Loan

Interlibrary Loan

Items that are not available at the Carol Stream Public Library may be requested from other libraries. Patrons will be notified when items are available for pick up. Item requests outside of the SWAN Consortium are available for Carol Stream cardholders only. Patrons are also responsible for any fees charged by the owning library. Email cstream@cslibrary.org or complete this request form.

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Mobile App

Mobile App

Access our catalog and your account on the go with the SWAN Libraries + mobile app.

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Reciprocal Borrowing

Reciprocal Borrowing

As a member in Reaching Across Illinois Library System (RAILS), residents with a valid Carol Stream Public Library account may borrow materials from any other Illinois library that also participates in the program.

Request an item

Request an item

Not finding the book that you want in our catalog or are you looking for a movie that is being released, complete the item request form or email cstream@cslibrary.org

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