Public Use of the Internet

Approved November 2008, Amended April 2010

The Carol Stream Public Library (“Library”) offers access to the Internet to patrons with valid Library cards who agree to abide by the Library’s Policy for Public Use of the Internet (“Policy”).  The Library does not monitor, nor does the Library have control over, the information available through the Internet, and the Library cannot be held responsible for the content of, or information accessed through, the Internet. Some web sites may contain information that is considered to be offensive, controversial, inaccurate, out-of-date, and/or illegal.  Patrons use the Internet at their own discretion and are responsible for the access points and materials reached. 


As required by the Children’s Internet Protection Act (“CIPA”), the Library has implemented content filtering on the public Internet station(s) in the Youth Services Department in an effort to minimize access to visual depictions of obscenity, child pornography, and, in the case of persons under the age of 17 years, materials that are “harmful to minors.”  The filtering software installed on the station(s) has been purchased from a commercial vendor. The Library cannot and does not maintain that the installed software effectively filters all or any of the material described above.  The Library is not responsible for damages, indirect or direct, arising from access to such materials, whether voluntarily or involuntarily requested, regardless of the age of the user or whether arising from any deficiency of the filter or its installation. 

The Library does not control access to any material accessible by the Internet, regardless of the age of the user, at Internet stations located in the Adult Department.

Access by Minors

The Library affirms and honors the right and responsibility of parents to determine and monitor their own minor children’s use of the Internet.  Minor children are those under the age of eighteen (18).  Access, use, or dissemination of information via the Internet in the Library is a joint responsibility of the child and the parent or guardian.  The Library does not act “in loco parentis” (in the place of a parent) and cannot substitute its judgment for that of parents or enforce parents’ decisions about their children’s Internet use.  By allowing their child/children to use the Library’s Internet connection, parents and legal guardians of minors agree that they, as the parents or guardians of their children, assume full and complete responsibility for their child/children’s use of the Internet through the Library’s connection. The Library assumes no responsibility for the use of the Internet by minors.

Specific policies on use of the Internet by age group are detailed under “Who may use the Internet Connection” in this document.

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Users Should be Aware

The Library offers World Wide Web access. The Library does not serve as an Internet mail provider. Chat rooms, instant messaging and social web sites may be accessed at the Adult Department stations under the terms of this Policy. Electronic communication carried on via the Library’s Internet stations should not be considered confidential.  Indication or evidence of illegal activity may prompt the Library to report such activity and the identity of the user in cases of illegal activity, to the proper legal authorities. Such on-line communication also may be used as evidence in criminal investigations and/or prosecutions.

Some Internet sites are inappropriate for viewing in a public setting.  No person shall use an Internet station in such a manner that any pictures, graphics, documents, or images which are patently offensive by current community standards can be viewed by any other person.  The Library has the right to end an Internet session when such material is displayed or printed.  If, in the opinion of a Librarian, a person's behavior while using an Internet station is disruptive to others, or if the person is accessing material which is inappropriate in a public area, that person will be instructed to discontinue use of the Internet station and may be asked to leave the Library. Repeated violations of this policy may result in loss of Internet privileges.

Patrons who use the Library’s Internet connection to make credit card purchases do so at their own risk. The Library assumes no responsibility for loss of data, loss of privacy, pecuniary damages to the user, or any other acts which may result from the use of personal financial information at a Library computer.

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Use of the Library’s Internet connection shall be guided by the following principles:

  • Patrons may not use the library’s facilities, including but not limited to its computers and Internet connections, for any activity prohibited by federal, state or local law, or any activity which violates copyright laws or license agreements.
  • Users must be sensitive to others when accessing potentially controversial information and images and when doing so, should view these images and information discreetely.
  • Users shall not develop or utilize programs that compromise the security and functioning of Library and any other computer networks,  systems or hardware; or harass, libel, or slander other users. 
  • Users shall not invade the privacy of an individual or interfere with the work of others;
  • Users may not represent themselves as other persons;
  • Users may not operate a business using the Library’s Internet connection.
  • While using Library computers, patrons are expected to abide by policies regarding food, drink, and behavior as outlined in the Carol Stream Public Library’s Standards for Public Behavior Policy.

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Unacceptable use of the Library’s Internet connection will result in the suspension or revocation of Internet privileges and may result in the loss of other Library privileges as well.  Illegal acts involving Library computer stations and Internet use may also be subject to prosecution by local, state, or federal authorities.  The Library has a registered Domain Name, and use of the  Library’s Internet connection can be traced to individual users, subject to the Library Records Confidentiality Act.

Internet Use Disclaimer

The Internet contains a wide variety of materials and opinions from varied points of view.  Provision of access by the Library does not constitute or imply endorsement or sanction by the Library of any of the information, images or commentary found on the Internet.

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Who may use the Internet Connection

Anyone wishing to use the Internet must have a valid borrower’s card from a public library and accept a responsibility statement that states that s/he agrees to comply with the Policy.  Use of the Library’s Internet connection constitutes acceptance of this Policy by a User.  A parent or legal guardian must accept the Policy for anyone under the age of 18. Any minor without parent or guardian permission on file will be automatically blocked from using the Internet.

Only two people will be allowed to use an Internet station at any one time. Anyone who is sitting at an Internet station must be registered to use the Internet, even if s/he is with another registered user, unless a minor is using the station with a registered parent or guardian.

Any patron owing the Library more than $50.00 in fines and fees will automatically be blocked from Internet access.

Children who are ages 14 through 17 may use the Adult Department stations unaccompanied by an adult.

Children who are under 14 years of age and using the Adult Department stations must have a parent or legal guardian with them the entire time.

Children ages 8 through 17 may use the Youth Services Department stations unaccompanied.

Children age 7 and under may use any station provided a parent or guardian who is registered to use the Internet accompanies them the entire time and the parent or guardian has accepted the Policy.

The Internet Stations in the Youth Services Department are reserved for registered users under the age of 18, or for a parent/guardian accompanied by a child.

Guest IDs

A valid public library card is required to use the Internet workstations. However, in the event that a user does not have a library card when attempting to use the Internet, the library staff may issue a Guest ID for a one time login. Only two Guest IDs will be issued per person in a six-month period.  Minors will be required to have written permission (provided in person) by their parent or legal guardian, prior to being granted internet access. 

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Time slots

Internet stations may be reserved in 60 minute (one hour) time slots. Reservations must be made at the Public Internet Reservation Station with a valid public library card.

An Internet station may be reserved up to seven days in advance. Only minors under the age of 18 may reserve the Youth Services Department stations.

Only 60 minutes (one hour) may be reserved at a time.  If no one has reserved an Internet station, or no one is waiting to use it when the reserved time is up, use may continue.  Patrons may use the Internet for a maximum of four time slots per day.

If a person is not present for a reserved time slot after five minutes, his/her reservation is automatically cancelled.

Printing must be completed before the reserved time has expired.

No one may start using an Internet station less than 15 minutes before the Library closes. All Internet stations will automatically shut off at five minutes before closing.


  • There is no charge for the use of an Internet station.
  • There is a charge for each sheet of paper printed. Current charges are posted in the Library.
  • The user is solely responsible for any damage to any person’s equipment, software, or data.
  • Damage to the Library’s equipment, software, data, or local area network will be charged to the user on a replacement cost basis.

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Staff assistance and instruction

Patrons are responsible for doing their own Internet searches.  Due to time constraints, Library staff can offer only limited instruction on start up and Internet searches.  Library staff can answer questions but cannot give individual instruction.  Helpful books, videos, and magazines are available for in-house use or check out.  The Library Staff can direct patrons to these resources.


Patrons wishing to save their work must provide their own removable storage device. If the patron does not have a storage device, the Library may have storage devices available to check out or purchase. No work may be saved to the hard drive. 

Other than approved data storage devices, the user is not allowed to use his or her own hardware or software.  Users shall not physically or electronically attach anything other than an approved storage device to Library equipment.

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Grievance Procedures

Any redress for grievance regarding any actions taken by Library staff to enforce the Policy must be submitted in writing to the Director. The Director shall respond in writing to this grievance. If the patron does not accept the Director’s response to the written grievance, the patron may submit a written redress for grievance to the Board of Library Trustees. The Board of Library Trustees shall review this grievance and provide a written response. The Board’s decision shall be final.

Indemnification by Users

All users agree to defend, indemnify, and hold the Library harmless from any liability or expense, including attorney fees, resulting from use of the Internet station by the user or caused by the user.

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Limitation of liability


The Library reserves the right to revise these policies and procedures at any time.  All revisions will be posted in the Library.  The user is responsible for staying informed of any and all revisions. Any grievances will be addressed according to the procedures identified herein.


I represent that I am over the age of 18, or I am under the age of 18 and have my parent’s written permission, signed in person, to use the Library’s Internet connection. I am competent to read and accept the terms of this Policy on my own behalf and, if I allow my children to use the Library’s Internet connection, on behalf of my minor children as well.  I understand that failing to abide by the Policy will result in the suspension or revocation of my Internet privileges and may result in the loss of other Library privileges as well.  I UNDERSTAND THAT THE LIBRARY DOES NOT CONTROL ACCESS TO ANY MATERIAL ACCESSIBLE BY THE INTERNET IN THE ADULT DEPARTMENT, REGARDLESS OF THE AGE OF THE USER.  PARENTS OR LEGAL GUARDIANS OF MINORS ARE RESPONSIBLE FOR THEIR CHILDREN’S USE OF THE INTERNET THROUGH THE LIBRARY’S CONNECTION.

I agree and acknowledge that the Library does not assume any liability for any loss or damage in any way connected with my use of the Library’s Internet connection or the use of the Library connection by my minor children, whether the damage is directly or indirectly to my data, personal computer software or equipment, or for any damage or injury arising from invasion of privacy in my computer accounts, programs, files, data, or in the case of my minor children, for their access to inappropriate visual or other materials.

 I understand that by acknowledging that I accept the terms of the policy and by using the Internet, I agree to be bound by the Policy, and agree on behalf of my minor children that they shall be bound by the Policy.

  • I accept
  • I do not accept.  (Sorry, you cannot use the Internet)

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